Stop Helping People — Start Working With Them

At first glance, the title may raise eyebrows: Stop Helping People. Isn’t that what we’re supposed to do—as leaders, coaches, colleagues, or even friends? Isn’t helping others the hallmark of empathy, of service, of good leadership?

That’s precisely the point. This mindset—deeply embedded in our culture—needs to be challenged, if not entirely reframed. The core argument isn’t to abandon compassion or collaboration. Rather, it’s to elevate it by shifting from a “helper” mentality to a partnership mentality—one where both people are mutually engaged, equally responsible, and collectively committed to progress.

This is the invitation: Stop helping people. Start working with them.

The Problem with Helping

Helping, at its core, creates an unequal dynamic. One person has the knowledge, the power, the solution. The other is lacking—powerless, uninformed, or incapable. While the intention might be noble, the result can be disempowering.

In this dynamic:

  • The helper owns the process.
  • The helper dictates the solution.
  • The recipient often becomes passive, waiting for answers instead of actively pursuing them.

What seems like a generous act can actually strip others of responsibility, agency, and growth.

Consider a workplace scenario. A manager notices that a team member is struggling to hit their sales numbers. Wanting to “help,” the manager steps in, takes over the account, or solves the problem themselves. The numbers may improve temporarily—but at what cost? The salesperson hasn’t grown. They haven’t learned. The gap in skill and confidence remains unaddressed.

Helping becomes a shortcut—a way to fix problems without investing in people. It might feel efficient, even heroic, but in the long run, it stunts development and feeds a culture of dependency.

The Power of Working With

Now imagine a different approach. Instead of stepping in, the manager sits down with the salesperson and says:
“Let’s look at this together. What do you think is getting in the way? What have you tried? What could we do differently?”

This is working with. It’s collaborative. It invites shared ownership. It communicates trust.

In a “working with” dynamic:

  • Both parties contribute knowledge.
  • There is a mutual commitment to a shared goal.
  • The individual is empowered to think, act, and grow.

It’s not about having all the answers. It’s about asking better questions. It’s not about controlling the outcome. It’s about creating conditions for growth.

This shift—from helping to collaborating—changes everything.

The Four Stages of Change

To make this mindset real, we need to understand how change happens. Transformation is a process, not a single decision. It involves both internal realization and external action. Let’s explore the four stages:

  1. Awareness

Every change begins with frustration—a quiet voice whispering, There has to be a better way. Awareness isn’t always comfortable. It’s a disruption of routine. It’s the unsettling realization that what once worked… doesn’t anymore.

This step is often underestimated. But without awareness, there is no motivation to change. Whether it’s a salesperson stuck in a performance plateau or a leader recognizing a toxic culture, this moment of discomfort is essential. It signals readiness.

  1. Information

Once we’re aware, we begin searching. A book, a webinar, a podcast, a mentor—anything that gives us insight. We collect frameworks, tools, and strategies. We start to see possibilities we hadn’t considered before.

But information alone is not enough. Most people are already drowning in content. What they lack is the bridge between knowing and doing.

  1. Application

This is the crucible. Application is where theory meets reality.

The challenge isn’t just applying new knowledge—it’s applying it to familiar situations. That’s where habits live. That’s where resistance shows up. That’s where change is hardest.

Three internal questions shape this stage:

  • Do I recognize the moment? — Can I identify the opportunity to use what I’ve learned?
  • Do I believe it will work? — Do I trust this new approach enough to try it?
  • Do I believe I deserve better? — Am I truly open to receiving the benefits of this change?

Miss any of these, and the application fails. We revert to old habits. We retreat to comfort. We avoid risk.

But when we say yes—when we see the moment, believe in the method, and know we’re worth it—we step into transformation.

  1. Internalization

Change isn’t real until it’s repeated. Until the new behavior becomes the default response. Until the belief becomes embedded.

This is where identity shifts. The struggling salesperson becomes a confident closer. The reactive leader becomes a proactive coach. The team member becomes a team builder.

This is the ultimate goal—not just performance improvement, but personal evolution.

Why This Matters in Leadership

Leadership isn’t about having all the answers. It’s about creating environments where people grow into their best selves. When leaders help too much, they rob people of ownership. When they work with others, they transfer power—not just responsibility.

Here’s the uncomfortable truth:
You create culture by what you tolerate.

If you tolerate mediocrity, silos, or avoidance, that’s your culture. If you build relationships, challenge complacency, and foster collaboration, that becomes your culture.

And culture drives results—especially in sales.

Sales teams thrive when they feel seen, heard, and trusted. When they are part of decisions. When they have ownership of their goals. The relationship between leadership and sales is not a luxury—it’s the foundation of performance.

The Real Cost of Shortcuts

It’s tempting to rush change. To fix problems. To push harder. But shortcuts often lead to long-term setbacks.

When you help someone too quickly, you risk:

  • Undermining their confidence.
  • Creating dependency.
  • Reinforcing passivity.
  • Burning yourself out.

Working with others takes more time upfront, but the payoff is far greater:

  • People grow.
  • Trust deepens.
  • Capacity expands.
  • Culture strengthens.

This is the long game—and it’s the only game that creates sustainable success.

A Call to Action

So the next time you’re tempted to step in and help, pause. Ask yourself:

  • Am I doing this for them, or with them?
  • Am I empowering, or enabling?
  • Am I building skill and confidence, or just solving today’s problem?

True leadership is not about having the answers. It’s about drawing out the answers in others.

So stop helping people. Start working with them. It’s not just a better strategy—it’s a better way to lead, to sell, to grow, and to live.

I know why I’m stuck. Here’s what I’m going to do about it.

It happened. I’m in a rut. A bit ironic, because I teach a full-day workshop called From Rut to Strut. Now I need to practice what I teach.

Let me share more about my state.  I’m busy!  Never been busier.  But I’m not growing.  As a person, I am not growing.  And as a business, I am not growing. [Read more…]

7 Tips to Goal Setting in Real Life

  1. Do the means justify the ends?  Too often we focus on the outcome and lose track of the process.  Remember your math teacher from 4th grade that always wanted you to show your work?  You found the answer, but what they really wanted was to make sure you understood the process.  When you focus on the process, the outcome is predictable.  Over time you improve the process and the outcome improves.
  2. What are you known for? This is your brand, your reputation.  It is also the topic-zone you work in.  Think of 5 buzzwords that describe your business.  I use sales training; sales seminars; sales workshops; sales coaching; and sales development.  All related to sales.  Sometimes I’m invited, and tempted, to present on other topics.  I need to pause and focus on what I’m known for.  If I stray and attempt to deliver something else, that I’m not as strong in, my reputation will take a hit and I will feel like I didn’t deliver the results I intended. [Read more…]

Stop Helping People!

This title causes most people to flinch and reread it.  They react with, “but that’s how I describe what I do.  I help people.  I help companies.”  I response with, “Stop it!“

What makes you think they want your help?  What makes you think they need your help?  Why not someone else?  Why now?

Helping people that don’t see a problem is being assumptive.  What upsets prospects the most is assumptive salespeople.  Don’t assume people have problems.  It is insulting.  They certainly don’t want other people pointing out their problems.  Especially a salesperson off the street, they never met.

Start working with people.  Get on the same side of the table with them and fight with them against a problem or towards a desired goal.  Here are three reasons why: [Read more…]

Selling is Your Reputation in Action

CLICK HERE FOR THE SLIDES

11-10-2020 — Club E will be joined by Scott Plum, President, Minnesota Sales Institute

Creating a sales culture starts at the top. Company leadership defines the sales culture – every day – by what they are willing to tolerate from the sales channel. Every day we can proactively focus on our goals or by reacting and waiting for someone else to do something.

CLICK HERE FOR THE SLIDES (The slides are a little blurry)

Learn how to create a strong value-proposition that positions your company as the best value and not the lowest price. There is difference of leading and competing.

If you are a business owner, sales manager or salesperson, this event will deliver the elements of leading with reputation, managing by creating experiences and selling to create customer advocates.

Scott Plum is the President of the Minnesota Sales Institute and facilitates most of the classes taught. He started his selling career in 1987 and since then he has been sharing the skills and techniques he learned. His goal for students is to “inspire growth and change in your presence and have it last and continue in his absence.

He is Professor Plum and host of the podcast “What Salespeople Need to know About Selling” and co-host of the weekly podcast “Get in the Door Podcast.”

He published the book; Taking Off Into the Wind – Creating Lift Out of Life. This book is written for the person who is a salesperson – the human being before the human doing. A salesperson of someone that has an Impact on the Experience and an Influence in the Outcome.

He served as the Vice President of the National Speakers Association – Minnesota Chapter, as President of the Sales and Marketing Executives of Minnesota and President of the Professional Sales Association.

Scott’s Social Media: LinkedInFacebookTwitterYouTube

You Don’t Need to Educate Your Prospects

At the beginning of class I usually ask the question, “What is the goal of your sales call; whether it is on the phone or in person?”  I always hear someone say, “I need to educate my prospect.”  I replied with “Educate them on what?”  They say, “On my products, our services, the company, my experience.”  “Is that where you want the focus during the rest of the meeting – on you?” I response.  “Well, they need to know what I offer in order for them to buy from me.” They say.  “And that’s your goal of the sales call?”  “Yes,” they reply. The problem what that is… [Read more…]

Who gets paid more; Educators or Entertainers?

I think we all know the answer to that question. Its probably aligned with how we spend our time and money. This is an example of human motivation and how we buy. How we purchase items and where we spend our money.

The point I want to make is we are more motivated to seek emotional entertainment then intellectual information. We’ve all heard the saying, “People buy emotionally and justify it intellectually.” And we spend more money on how we want to ‘feel’ versus what we want to ‘know.’
Artists, as entertainers, are paid to change how we feel. Keep this in mind when you are working on influencing a decision or convincing somebody to do something.

Whose Easter Eggs are They

Bed time was the usual time of 8 o’clock for the kids, though they did not fall asleep quickly.  Tomorrow is Easter Sunday with the traditional Easter egg hunt in the morning before Church.  The parents were ready with eggs filled with candy, dollar bills and small gifts.  They would have to wake up before the kids so they could hide the eggs in the backyard.  All was ready and off to bed the parents went.

The next morning the parents awoke before the children and quietly snuck out to the backyard.  They hid some eggs under the big evergreen tree, a few next to the swing set legs, a couple under the trampoline, one in a tree and some along the fence.  They counted 24 the night before and all were placed for the kids to hunt for and discover. [Read more…]

When They Say NO!

Most salespeople will admit they don’t like hearing a “No” from prospects during the sales process. There is a small sting of rejection that is hard to accept with a lingering sense of discouragement. This is not uncommon and if you feel this way, you are not alone. [Read more…]

Be a Problem Finder!

See, prospects are buying on value, not price. Salespeople think prospects are buying on price, so the right away selling on price, price, price, and then I go, who’s turning your product into a commodity? Me, the prospect you’re leading with price. So you’re telling me I should buy from them. So if somebody else comes in the door and they’re offering your same product for fifty cents less, you’re telling me I should buy it from them? [Read more…]