You’re Not Being Tested

He walked into my office and sat down.  I asked him, “How you doing since our last session?”  He replied with, “I’m still struggling with confidence.  I wish I saw me how others see me.  I want to earn their (prospects) respect and when they come into the store, I want them to value working with me.  I want to offer them value, so they’ll buy from me.”

I asked him, “What do you think would be of value for them?”  He answered with, “The benefits of the machine.  What it can do.  To show them I know what I’m talking about.”

He obviously had been through the standard, new hire sales training program that emphasis’ features and benefits, with a summary test on product knowledge before releasing them into the wild.  This traditional onboarding program gives him great frustration, because he is not making his numbers and the month is closing in 12 days. [Read more…]

Making Rent – The Sales Quota Mindset

Years ago, a former boss and mentor of mine shared a principle that stuck with me. He owned a few duplexes, and his rule was simple: if a tenant was two months behind on rent, eviction proceedings began on the first day of the third month.

His reasoning? “If you can’t pay one month’s rent, you’re certainly not going to pay two.”

And you know what? He was never wrong. That rule worked, and it made me think: this same principle applies to hitting your monthly sales quota.

A Lesson in Priorities

I once worked with a salesperson who, early in the month, walked past my office. I called him in and asked, “What’s your goal this month?”

He stuttered. Hesitated. He didn’t know.

I contained my disappointment and calmly told him his quota. “Now, how are you going to reach it?” I asked. “Think about it, make a plan, and we’ll meet next Tuesday at 10:00 to discuss.”

The following week, we met and this time, he knew his quota. Good start. I then asked, “What’s your apartment rent each month?”

He answered immediately. No hesitation.

“You have a roommate, right?” I asked. “What’s their share of the rent?”

He knew that too.

“Now suppose your roommate couldn’t pay their share one month. What would you do?”

“I’d probably ask them for it every day until they caught up.”

“And if they didn’t?”

“I’d have to make up the difference and find another roommate.”

I nodded. “So you agree that the landlord wouldn’t accept just half the rent and call it good?”

“Of course not,” he said.

“Exactly,” I replied. “And your quota is no different. There is nothing less than your full quota that is acceptable. That’s not how this works.”

 Rent Is Fixed — So Is Your Quota

When it comes to rent, people know the number. They know the consequences of missing it. They budget, plan, and prioritize to make sure it’s covered.

Sales quotas should be treated the same way and have the same priority, if not greater.  More money can solve a lot of problems.

When you know your number, you know how hard you need to work. That awareness drives urgency and responsibility. You won’t hit your quota through guesswork or hoping things “pick up later.” It takes:

  • Discipline — Day-in, day-out commitment to pipeline activity.
  • Focus — Concentrating on leading daily goals of high-impact tasks that move the needle.
  • Efficiency — Sharpening skills through debriefing and using better tools to work smarter for future appointments and conversations.
  • Accountability — Owning your results without excuses or delays. You owe it to yourself, your team and your employer.

Quota Debt Is Real

Let’s be clear: sales doesn’t work on a rollover system. You can’t “make it up next month.” If you miss your target this month, the pressure increases next month. And unless something changes — your habits, your skillset, or your effort — you’re just carrying a deficit forward, making it harder to catch up.

Just like rent, your quota is non-negotiable. Falling behind forces painful decisions: do more with less time, work more hours, make up ground while handling new responsibilities, or worse, fall further behind and damage your credibility.

Stay Ahead, Stay On Track

Don’t wait for quotas to catch up with you. Stay ahead of your:

  • Behavior — Make proactive calls, follow up diligently, and qualify ruthlessly.
  • Tasks — Don’t delay outreach, proposals, or internal collaboration.
  • Responsibilities — Know your metrics, report consistently, and seek feedback.
  • Obligations — Own your number, your calendar and time; and your career path.

When you treat your sales quota like your rent — something fixed, non-negotiable, and mission-critical — you’ll operate with the urgency, clarity, and consistency that drive results.

Thanks for reading — and remember, quota isn’t optional.

Stop Helping People!

This title causes most people to flinch and reread it.  They react with, “but that’s how I describe what I do.  I help people.  I help companies.”  I response with, “Stop it!“

What makes you think they want your help?  What makes you think they need your help?  Why not someone else?  Why now?

Helping people that don’t see a problem is being assumptive.  What upsets prospects the most is assumptive salespeople.  Don’t assume people have problems.  It is insulting.  They certainly don’t want other people pointing out their problems.  Especially a salesperson off the street, they never met.

Start working with people.  Get on the same side of the table with them and fight with them against a problem or towards a desired goal.  Here are three reasons why: [Read more…]

You Don’t Need to Educate Your Prospects

At the beginning of class I usually ask the question, “What is the goal of your sales call; whether it is on the phone or in person?”  I always hear someone say, “I need to educate my prospect.”  I replied with “Educate them on what?”  They say, “On my products, our services, the company, my experience.”  “Is that where you want the focus during the rest of the meeting – on you?” I response.  “Well, they need to know what I offer in order for them to buy from me.” They say.  “And that’s your goal of the sales call?”  “Yes,” they reply. The problem what that is… [Read more…]

Who gets paid more; Educators or Entertainers?

I think we all know the answer to that question. Its probably aligned with how we spend our time and money. This is an example of human motivation and how we buy. How we purchase items and where we spend our money.

The point I want to make is we are more motivated to seek emotional entertainment then intellectual information. We’ve all heard the saying, “People buy emotionally and justify it intellectually.” And we spend more money on how we want to ‘feel’ versus what we want to ‘know.’
Artists, as entertainers, are paid to change how we feel. Keep this in mind when you are working on influencing a decision or convincing somebody to do something.

Be a Problem Finder!

See, prospects are buying on value, not price. Salespeople think prospects are buying on price, so the right away selling on price, price, price, and then I go, who’s turning your product into a commodity? Me, the prospect you’re leading with price. So you’re telling me I should buy from them. So if somebody else comes in the door and they’re offering your same product for fifty cents less, you’re telling me I should buy it from them? [Read more…]

VIDEO: Growing Revenue and Increasing Profit


Presented a luncheon workshop on Tuesday, January 29, 2019
at the Minneapolis Club [Read more…]

Get Outside your Comfort Zone

In negotiation, the more information you have, the better position you’re in. The greater leverage. Same thing when it comes to sales. Prospects know this so they withhold information, don’t share it with the salesperson, and then they’re in control. The prospects are in control and the salesperson is scrambling. Because the first time they had a conversation with them, there wasn’t enough engagement.

I Was Wrong!

Last week someone came up to me at a networking event and introduction themselves and shared they first heard me present at a chamber event in 2002. I asked them what they remember from that talk, because I may have to walk some of my advice back.

Our market changes everyday and sometimes the advice I gave, is no longer true. [Read more…]

Stop Helping People!

But that’s how I describe what I do! I help people. Stop it!

When you help people. It’s like you’re up here and their down there. “Here, let me save you, you need to be rescued.” As if to say, “hey moron, you’re doing it wrong.” Ever help someone that is not as committed in solving a problem as you are? That only leads to frustration for us, right? [Read more…]